Chris Mitchell, CCT Paramedic

Executive Director

Chris holds a Bachelor’s Degree in Business Management and has been in the emergency medical services for twenty years. His career began in Massachusetts as an EMT-Basic then continued to grow in New York State where he earned his EMT-Intermediate and Paramedic licenses before coming to Delta in 2014. In 2017 he became a Field Supervisor and earned his Critical Care Transport Paramedic License through the University of Maryland, Baltimore County. Chris Mitchell was promoted to the position of Director of Operations  in early 2022. November of 2023 in the announcement of Tim Beal’s retirement, Chris stepped in as Interim Executive Director.  Effective January 24, 2024 we are proud to announce Chris Mitchell as the official Executive Director of Delta Ambulance.

Prior to working at Delta, Chris worked for four other EMS services including American Medical Response, Rural/Metro Medical Services, Twin City Ambulance, and the Town of Tonawanda Paramedic Unit. He has served as a class instructor and Field Training Officer and was a member of an EMS bike team and Honor Guard unit.

Chris places top value on the balance between career and family life – an outlook that he encourages for anyone involved in the high-stress field of emergency services. Home in Damariscotta, he enjoys the outdoors as much as possible – camping, kayaking, and exploring with his wife and family.

Director of Education/Training Center
Kevin Gurney, MS, CCEMT-P, I/C

Prior to joining Delta in 1998, Kevin had a combined five years of experience in the Pennsylvania EMS system and the University of Maine Orono’ s student ambulance. At Delta, Kevin has been a Field Paramedic, Field Training Officer, and Education Coordinator. Kevin holds many EMS Instructor Certifications including Critical Care Transport Certification from the University of Maryland –Baltimore County and holds a Maine State Firefighter I certification. Kevin has served on the Maine EMS Education Committee, is a Board member of Atlantic Partners EMS and is on the Executive Board of the Maine Ambulance Association. Kevin is the former Fire Chief of Industry Volunteer Fire Department and an active Leader in the Boy Scouts as well as an Eagle Scout himself.

Kevin holds an Associate’s Degree in EMS from Camden County Community College, NJ, a BS degree from the University of Maine Orono and a Master of Science in EMS Leadership from George Washington University.

Director of Finance

Jocelyn “Jaye” LaCroix, CAC, CADS

Jaye joined Delta in 1992 and holds 27 years of medical billing experience. She has held increasing levels of responsibility at Delta and has been the Director of Reimbursement since 2013. Jaye oversees a staff of five billing specialists. She has attended numerous National Seminars on ambulance billing, coding and compliance. In 2017, Jaye worked with MEMS to help pilot the implementation of MEFIRS for EMS and serves on the MEMS Data Committee. Jaye is a Certified Ambulance Coder and a Certified Ambulance Documentation Specialist.

Director of Compliance/Privacy and Executive Assistant

Krystal Tavares, CAC, CACO, CAPO

Krystal is the Director of Compliance and Privacy for Delta Ambulance. Krystal oversees the corporate compliance program including all HIPAA and privacy matters, ensures that the Board of Directors, Senior Management and employees are in compliance with Federal and State rules and regulations. She acts as a communication channel to receive and direct compliance issues to appropriate resources for investigation and resolution. Krystal is also the Executive Assistant to the Executive Director and the Board of Directors. Krystal has industry certifications including Certified Ambulance Coder, Certified Ambulance Compliance Officer and Certified Ambulance Privacy Officer from the National Academy of Ambulance Compliance as well as an Associate’s Degree in Business Management from KVCC. She has been employed with Delta since 2004 and previously worked for MaineGeneral Medical Center for 10 years in various Revenue Management and Business Office roles.