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 Compassion.  Leadership.  Excellence.

AUGUSTA AREA: 207-623-4900
WATERVILLE AREA: 207-861-4244

Business Office:
Mon-Fri: 8AM-4PM 207-861-4275

Corona Virus COVID-19


Steps to protect our employees and our patients from the spread of COVID-19.

Delta remains committed to serving our communities throughout this COVID-19 crisis and beyond. In addition to embracing good PPE practices and routine cleaning of our medical equipment as well as other preventative measures, Delta is also taking the following steps as of Friday March 13 through April 30 - as a minimum.


  • Our Leadership team is in daily communication  to adjust operational needs as new information is released
  • We have implemented the guidance from Maine EMS (MEMS) and Maine CDC with regards to clinical protocols and workforce surveillance.
  • We are in daily communication with our hospitals and local nursing homes
  • We are well stocked with Personal Protective Equipment
  • We have been in contact with all of our 1st Response agencies to communicate Maine EMS recommendations on U21 positive, U21 negative and U21 inconclusive all codes for someone who calls 911 and is determined to be a potential COVID-19 exposure
  • We are planning to ramp up staffing if needed.

To protect our employees and our patients from the spread of COVID-19, except where noted, the following are in effect until further notice.

  • In addition to electronic messaging, a new COVID-19 bulletin board space has been created at each station; notices, guidance and company information can be found here.
  • All field employees must update fit testing for the N95 masks.
  • Access to the business office by the general public has been modified. The public is being asked to telephone rather than visit and when visiting to  knock on the office door in order to gain entrance.
  • All in-house education is now postponed, indefinitely,  including monthly CEH, Basic EKG, PEPP, ACLS-EP
  • All community educational classes are on hold until further notice.
  • All student tours, clinical rotations and job shadows are suspended
  • Recruitment of new employees will continue on a case by case basis
  • We have implemented, upon the recommendation of MEMS, a surveillance tool to track employee health. Essentially, at the beginning of one's shift,  temperature will be recorded and once again at or near the midpoint of the shift during a down period, (24 hr crews are slightly different) including the presence of any signs/symptoms (new or worsening cough, fever, shortness of breath)
  • HR is monitoring the proposed benefits changes that are part of proposed legislation
  • If one needs to call out, we have created a short list of questions that we want answered, in no way punitive, but we anticipate having to report if employees are out-of-work and for what reason. This data may also be needed to determine eligibility for the benefits being proposed by Congress. 
  • Our Community Paramedicine program has been suspended for 30 days.
  • Our public open house EMS week celebration scheduled for May 16 has been cancelled.
  • We have been in contact with 1st Response agencies in regards to MEMS guidance. In cases of respiratory calls that are U21 positive or U21 inconclusive, MEMS is suggesting limiting the number of 1st responders in contact with the patient and if we are close enough they may wait for us to initiate patient contact.
  • We are keeping in touch with the local Nursing Homes and hospitals for any changes in their operations and will continue to issue separate notices on clinical guidance.
  • We encourage you to avoid attending large public gatherings and particularly indoor events
  • We encourage employees to reconsider any travel plans that would take them out-of-state or bring visitors to your home from-away
  • If you are ill, self-isolate. Stay home and contact your immediate Supervisor and health care provider.

Continue to keep yourself abreast of advisories from USCDC and Maine CDC. Please keep in mind there are many rumors floating throughout the media. Your best source of information on this topic is the CDC



By taking these measures we are doing our part to limit the spread of this illness (and others) among our staff, patients and community.

Please don’t hesitate to seek out a member of our leadership team if you have questions or concerns, we will do our best to answer your question or find the answer.

Stay well and be  safe - and keep those hands clean!

Tim Beals, Executive Director